“ I’d like to give a huge shoutout to Sylvia and Shay, the amazing managers, along with their entire team! From the moment we walked in, they were incredibly welcoming and accommodating. We had just gone through a horrible situation and were all pretty upset, but their warm demeanor and kindness quickly turned our moods around. (Basketball team). Sylvia and Shay were so friendly and attentive, ensuring we felt taken care of. Our food arrived fast, and the dining room was spotless, which added to the great experience. Hats off to these wonderful ladies up front and the hardworking crew in the back. Thank you for turning a rough day into a positive one! ”

“ Very friendly and amazing service with fresh food, Blake the GM was very wonderful ”

“ they are a very clean and positive team. my food was hot and fast, made fresh. I didn't have to wait long and everything came out perfect down to the sauces. it's the best jacks in Alabama in my opinion. ”

“ I've been in Alabama only 8 months and was in the area and thought I would give this restaurant a try. I had the Jack's double wore the fries are awesome just like the burger. The lady who helped was wonderful and polite. She should get a raise!! When in the area I will visit for sure ”

“ I didn't go in I did the drive-thru. But I still had to give them five stars on the atmosphere for great personality and they were so accommodating. For me I really wasn't into the breakfast gravy, but it was all good. I had to park to get my baby dog in the front seat and they brought the food out to me and she gave me a cup of water for my dog and I didn't even ask for it. Thank you everybody at Jack's You're awesome. ”

“ I’m not sure why some of these reviews are so negative. I have lived in Somerville for three years, and I have noticed a positive change in the quality of their food and service in the past 8 months. The staff is always friendly to me and even remembers my regular orders—one morning I forgot to order an orange juice with my breakfast, and the employee was waiting at the window to ask if I needed orange juice that morning. I’m glad she did and impressed that she remembered me. The drive thru employees always ask about my day before I get a chance to do the same, and I am always greeted with a smile. If I have ever had to wait on a drive thru order, the gentleman (I’m pretty sure it’s their GM) always greets me with a smile and an apology on the wait time. They have only gotten an order wrong once, and when I called their attention to it, they immediately apologized and remade my order fresh. The restaurant is much cleaner than it has ever been, and the employees always seem happy and give great customer service. Three years ago, I wouldn’t have eaten here, but I was informed they were under new management and I decided to give them another try—and I’m glad I did. Keep up the good work guys! ”

“ On Dec. 21st, I visited this location in Somerville. I'm a bus driver and stopped in with our middle school basketball team. After just having a bad experience in a town nearby, we were somewhat hesitant to stop there but chose to anyway. Needless to say, I am so glad that we did. There were several people who stood out to us and made sure that we had a great dining experience. I was sure to get names: Sylvia , Shea, Amanda, Haley and Michael... Sylvia is the epitome of exceptional customer service..The way she responded not only to me and the coaches, she proved to be the the type of manager that takes pride in her job and coached her staff well. One of the employees was new and the teaching moment that took place was textbook.. Things she/they did and the manner in which they handled certain situations went a long way with me. Just as I would have shared a bad experience, I belive in highlighting the good as well. Our girls were so grateful and wanted to do something for them, I drove back a couple of days later to deliver Christmas gifts to them because FedEx was unable to deliver due to a system hack... However, I didn't mind taking the hour and a half drive because of how friendly the staff were. I have had some not so pleasant experiences in other Jack's restaurants and can say that they could definitely learn a thing or two from the staff at this location. Thank you Somerville Jack's ”

“ Food was great and customer service was awesome. The ladies went out of their way to help us when we had to have a small birthday party there last minute because the weather was way to cold to have at the park. Everyone had a great time despite being at a lil fast food chain. ”